Lodge A Formal Complaint

If you wish to directly notify Aintree Group of a failure to meet the obligations set out by the Tax Practitioners Board, you can lodge a formal complaint using the webform below. Once this form is received, a member of our team will be in touch as soon as possible to address this matter and move forward in the complaints process.

You can find further information about the obligations of tax practitioners and taxpayers here.

The resolution of your complaint will be overseen by the following key team members:

  • Shane McKenna – Managing Director
  • Andrea McKenna – CEO
  • Julie Pidgeon – Governance Manager

We appreciate you taking the time to submit this feedback to our team and provide an opportunity for this matter to be resolved internally. The information provided in this form will be treated with respect and confidentiality. You can refer to our privacy policy here.

"*" indicates required fields

Your Name:*
Does this complaint relate to unmet obligations as per the Tax Practitioners Board Professional Code of Conduct?*
Please provide as much detail as possible, including team member names, and specific instances where Aintree Group have failed to meet their obligations under the Professional Code of Conduct.
How would you like to proceed with this complaint?*

If you are unable to resolve your issue with us directly, you can contact the Tax Practitioners Board by lodging an official complaint using the Tax Practitioners Board online Complaints Form. 

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